Terms and conditions

Welcome to RentO.

These Terms and Conditions of Use (the “Terms”) govern access to and use of the RentO digital platform, including its website, applications, features, tools, content and related services (together, the “Platform”).

By accessing, signing up for or using RentO, you accept these Terms, as well as our Privacy Policy and the other policies that apply to the Platform.

If you do not agree with these Terms, you must refrain from using RentO.

1. What is RentO?

RentO is a digital platform that allows users to look up and share experiences related to renting and housing.

RentO's goal is to make it easier to access information and experiences that can help people make better-informed decisions before renting a property.

The information available on RentO may include reviews, opinions, ratings, photos, videos, documents, statistics, maps and other content provided by users or generated from activity on the Platform.

RentO is not a real estate agency, rental agency, real estate broker, property manager or party to the contracts entered into between landlords and tenants.

Nor does RentO guarantee the conditions, features, safety, physical state or behavior of the people related to a property.

2. Acceptance of the Terms

By using RentO you declare that:

You have read and understood these Terms.
You agree to comply with them.
The information you provide is true and reasonably accurate.
You will use the Platform lawfully and responsibly.
You will not use RentO to harm, harass, threaten, defraud or unduly affect other people.

If you use RentO on behalf of an individual or a legal entity, you declare that you have the authority to do so.

3. Registration and user accounts

Some RentO features may require creating an account.

The user is responsible for:

Providing true, up-to-date and complete information.
Keeping their credentials confidential.
Not sharing their account with third parties.
Notifying RentO of any unauthorized use of their account.

RentO may suspend or cancel accounts when there are reasonable grounds to believe they have been used fraudulently, abusively or contrary to these Terms.

4. Posting reviews and experiences

RentO allows its users to share experiences related to properties they have lived in or rented.

By posting a review, you declare that:

Your experience relates to a property you actually lived in or regarding which you have a legitimate, personal experience.
The information provided is substantially true to the best of your knowledge.
The review represents your personal experience or opinion.
You are not posting information in order to deliberately deceive, manipulate or harm another person.
You will not post content that amounts to a threat, harassment, discrimination or incitement to violence.

Reviews may contain subjective opinions and personal perceptions.

RentO does not necessarily share, endorse or validate the opinions expressed by its users.

5. Verification of experiences

To maintain the quality and reliability of the information published, RentO may request evidence to verify that the user actually had a rental relationship with, or lived in, the reviewed property.

Depending on the case, evidence may include:

Documents related to the lease.
Photos.
Videos.
Receipts or proofs.
Communications related to the property.
Other items that reasonably allow the experience to be verified.

Evidence will be used for internal verification, moderation, fraud prevention and Platform security processes.

RentO may request additional information when it deems it necessary to verify the authenticity of an experience.

Submitting evidence does not guarantee that a review will be published.

Verifying an experience does not mean that RentO certifies as true every statement contained in a review.

6. Prohibited content

It is prohibited to post content that:

Is deliberately false or misleading.
Contains threats or incites violence.
Amounts to harassment.
Contains discriminatory expressions.
Discloses third parties' personal information without authorization or legitimate grounds.
Contains passwords, card numbers, identity documents, banking information or other information whose disclosure could compromise a person's privacy or safety.
Contains sexually explicit material.
Promotes illegal activities.
Is used to extort, blackmail or intimidate.
Seeks to artificially manipulate a property's ratings or reputation.
Is posted in exchange for compensation in order to artificially alter the perception of a property.
Infringes third parties' intellectual property rights.
Impersonates another person.

RentO may remove, hide, modify or restrict content that violates these Terms or applicable law.

7. Moderation

RentO may use automated processes, technological tools and/or human review to detect content that may violate these Terms.

As part of its moderation processes, RentO may:

Approve a post.
Request additional information.
Request changes.
Temporarily hide a post.
Delete a post.
Temporarily suspend an account.
Cancel an account.

Moderation aims to maintain reasonable standards of authenticity, safety and quality on the Platform.

Moderation does not constitute certification that a review is true in every respect.

8. Anonymous posts

RentO may allow certain reviews to be published anonymously.

When the user selects this option, RentO may display an automatically generated identifier instead of their name or public profile information.

For example: Nilo1811

Anonymous posting means that the user's identity will not be publicly shown in connection with the review.

Anonymous posting does not mean that RentO does not know the user's identity.

RentO may retain information related to the user's account and identity when necessary for the operation of the Platform, verification processes, fraud prevention, security, compliance with legal obligations or responding to requests from competent authorities.

Such information will be processed in accordance with the applicable Privacy Policy.

9. Third parties' personal information

Users should avoid including unnecessary personal information about landlords, managers, neighbors, employees, real estate agents or other people.

Unless there is a legitimate basis for doing so, the following must not be posted:

Personal phone numbers.
Personal email addresses.
Identity documents.
Banking details.
Passwords.
Financial information.
Medical information.
Sensitive personal information.
Information that unnecessarily identifies a person's private home address.

Reviews should be limited to the information reasonably necessary to describe the rental experience.

10. Photos, videos and documents

Users who upload photos, videos, documents or other files declare that they have the rights or authorizations needed to use and share them through RentO.

Users should avoid uploading documents that contain unnecessary personal information about third parties.

RentO may hide, delete or request changes to files that pose a risk to the privacy, safety or rights of third parties.

11. Rights over published content

Users retain the rights they are legally entitled to over the content they publish.

By posting content on RentO, you grant RentO a non-exclusive, worldwide, royalty-free license, for as long as necessary to operate the Platform and its related services, to store, reproduce, technically adapt, display, distribute and use that content in order to:

Operate the Platform.
Display reviews and experiences.
Organize and classify information.
Carry out moderation processes.
Improve the services.
Develop new features.
Create products and services related to RentO.

This license does not mean that RentO acquires ownership of your photos, texts, videos or other content.

12. Ratings and reputation systems

RentO may use rating systems, indicators and metrics derived from the experiences published by users.

These indicators may include, among others:

Noise.
Safety.
Landlord treatment.
Maintenance.
Services.
Other factors related to the experience of living in a property.

The methodologies, categories and calculation mechanisms may be modified, updated or replaced over time.

Ratings represent information derived from the experiences available on RentO and do not constitute a guarantee of a property's future conditions.

13. Integrity of ratings

RentO may implement mechanisms to detect and prevent attempts to artificially manipulate a property's ratings, reviews or reputation.

It is prohibited to:

Post fake reviews.
Create accounts to post multiple reviews about the same property.
Ask third parties to post fake reviews.
Manipulate rating systems.
Use incentives specifically intended to artificially alter a rating.
Attempt to delete or modify reviews through fraudulent practices.

RentO may investigate such activities and take the corresponding measures.

14. Information provided by RentO

The information available on RentO is primarily for informational purposes.

The reviews, statistics, ratings, maps and other information available on the Platform do not constitute legal, real estate, financial, safety or any other kind of professional advice.

Users should carry out their own checks before entering into a lease.

RentO does not guarantee that all available information is complete, accurate, up to date or error-free.

15. Relationship between users and third parties

RentO does not take part in the negotiations or lease agreements that may be entered into between users and owners, managers, real estate agents, developers or other third parties.

Any contractual, financial or legal relationship arising between those parties is the sole responsibility of those who enter into it.

RentO will not be liable for:

Entering into or terminating a lease.
The physical condition of a property.
The conduct of a landlord or tenant.
The return of deposits.
Compliance with contractual obligations.
Damages arising from the relationship between the parties.

16. Owners, managers and third parties

Owners, managers, developers, agencies and other third parties may view the public information available on RentO in accordance with the Platform's features.

Where RentO allows the identity associated with a property to be claimed or verified, that feature will not automatically give the owner or manager the ability to modify, delete or alter the experiences published by users.

Third parties may report information they consider incorrect, unlawful, fraudulent or related to a possible infringement of rights.

Such reports will be subject to the review processes established by RentO.

17. Aggregated and anonymized information and data products

RentO may collect, analyze, combine, structure and use information derived from the operation of the Platform to develop products, services, tools, statistics, reports, research, market analysis, technological features and third-party integrations.

RentO may generate and use statistical, aggregated, anonymized or de-identified information, including information related to:

Areas.
Neighborhoods.
Properties.
Rent trends.
User experiences.
Housing indicators.
Aggregated behavior on the Platform.

Such information may be used, shared or sold to third parties, including companies, real estate platforms, developers, agencies, institutions, technology providers and other business partners, always in accordance with applicable law.

When the information constitutes identifiable personal data, its processing, transfer or disclosure will be carried out in accordance with the Privacy Policy and applicable legal provisions.

18. Integrations and services for third parties

RentO may offer technology services to third parties, including:

APIs.
Widgets.
Integrations.
Lookup tools.
Reputation systems.
Statistics.
Reports.
Analytics services.
Tools for real estate platforms.

These services may display information available on RentO under the corresponding terms and permissions.

A business relationship between RentO and a third party does not mean that RentO may artificially alter the ratings or experiences published on the Platform.

19. Misuse of the Platform

It is prohibited to use RentO to:

Create fake accounts.
Post fraudulent reviews.
Manipulate ratings.
Use unauthorized bots or automated systems.
Scrape information from the Platform in bulk.
Attempt to access other users' accounts or systems.
Interfere with RentO's security or operation.
Carry out unlawful activities.
Attempt to identify or harass users who have chosen to post anonymously.
Use RentO's information for purposes that violate applicable law.

RentO may take the measures necessary to protect the integrity of the Platform.

20. Service availability

RentO will strive to keep the Platform available and working properly.

However, it does not guarantee that the service will be:

Uninterrupted.
Error-free.
Available at all times.
Free of vulnerabilities or technical failures.
Immune to interruptions caused by third parties.

RentO may carry out maintenance, updates, changes or temporary suspensions of certain features.

21. RentO's intellectual property

The Platform, including its name, brand, logo, design, interface, code, structure, graphics, original texts, features, databases, visual elements and other elements developed by RentO, is owned by RentO or used with the corresponding authorizations.

Copying, reproducing, modifying, distributing, reverse engineering, commercially exploiting or using those elements without prior written authorization is not permitted, except where applicable law expressly allows otherwise.

22. Third-party links and services

RentO may contain links, integrations or services provided by third parties.

RentO does not necessarily control those services and will not be responsible for their content, policies, availability or practices.

Use of third-party services is subject to their own terms and policies.

23. Suspension or cancellation

RentO may suspend or cancel an account in case of breach of these Terms, fraudulent use of the Platform, review manipulation, abusive behavior or any other conduct that may significantly affect RentO, its users or third parties.

Cancelling an account does not necessarily mean deleting previously published content when there is a legitimate reason to keep it, including legal obligations, security, fraud prevention, incident investigation or Platform integrity.

24. Reports and review requests

Users and third parties may report content they consider:

False.
Fraudulent.
Unlawful.
Inaccurate.
Invasive of privacy.
Infringing on intellectual property rights.
Contrary to these Terms.

RentO may request additional information to evaluate a report.

Receiving a report does not automatically mean the content will be removed.

25. Limitation of liability

To the extent permitted by applicable law, RentO will not be liable for damages arising from decisions made solely on the basis of information published by users.

This includes decisions related to:

Renting or not renting a property.
Entering into contracts.
Making payments.
Moving to a particular area.
Hiring services related to a property.

RentO is a platform for sharing and looking up information and experiences and does not replace the due diligence each user should carry out.

26. Indemnification

To the extent permitted by applicable law, the user will be responsible for any damages, claims, losses, costs or expenses that may arise from:

The content they publish.
Misuse of the Platform.
Breach of these Terms.
Violation of third parties' rights.

27. Privacy and personal data protection

The processing of personal data provided to RentO is subject to our Privacy Policy, which is part of the policies applicable to the use of the Platform.

The Privacy Policy will set out, among other things:

The personal data RentO collects.
The purposes of the processing.
The protection mechanisms.
Possible transfers of information.
The rights of data subjects.
The means to submit requests related to their personal data.

RentO may transfer personal data when there is a legal basis, consent where required, a permitted purpose or any other circumstance provided for by applicable law.

Personal data will be protected and processed in accordance with current Mexican law.

28. Changes to these Terms

RentO may modify these Terms when necessary due to:

Changes to the Platform.
New products or services.
Technological changes.
Legal changes.
New operational or business needs.

The current version will be published on this page along with its update date.

When a change is material, RentO may communicate it through the means available on the Platform.

Continued use of RentO after the new Terms take effect will constitute acceptance of them, to the extent permitted by applicable law.

29. Governing law

These Terms are governed by the applicable laws of the United Mexican States.

Any dispute related to these Terms or to the use of RentO will be submitted to the competent authorities in accordance with applicable law, without prejudice to the rights users have under applicable regulations.

30. Contact

If you have questions, comments or requests related to these Terms, you can contact RentO through:

RentO
Website: rentomx.com
Email: contacto@rentomx.com

RentO Terms and Conditions of Use